All requests are subject to fifteen business days turnaround. We'll keep you posted on any further updates by fax and email.
We do not accept any type of personal process serving, including Subpoena and HIPAA Authorization. Please use our Upload Portal Module.
Every request for records must be served from our secure Release Of Health Information Portal. Our office does not accept any type of process serving, including, fax, email, and personal service. Please upload your request for records from our Upload Portal Module
If you are not a registered user, please Sign Up today. If you are unable to serve us from our secure Upload Portal Module, please US Mail your request for records to: 1142 S. Diamond Bar Blvd 310, Diamond Bar, CA 91765.
All requests are subject to fifteen (15) business days turnaround. However, some will be completed sooner, depending on the file situation. Please do not call during this period of time. We'll keep you posted on any further updates by fax and email. You can always check the status of your request from our Online Status Portal, all you need is your unique Reference Number and the patient's Date of Birth.
As soon as your request is complete, we'll notify you by email. You can download files as many times as you need for only five days, from the notification day.
From the notification day, you only have FIVE 5 DAYS to download records. We believe that this is more than enough time for you to retrieve your records. For security reasons, after this period of time, the digital PDF file will be destroyed from our server.
After this time frame, your file is no longer available. If for whatever reason we need to re-upload a record file, we will charge you an upload fee.