All requests are subject to twenty business days turnaround. We'll keep you posted on any further updates by fax and email.
Our practice does not accept any records requests by fax, email, or personal service. You must upload your request for records from our Upload Portal Module.
Our practice does not accept any records requests by fax, email or personal service. You must upload your request for records from our secure Upload Portal Module
If you are unable to upload, please mail your request to our Request Processing Center located at 1142 S. Diamond Bar Blvd #310, Diamond Bar, CA 91765.
All records requests are subject to twenty (20) business days turnaround. However, some requests will be completed sooner, depending on the file situation. Please do not call during this period of time, we'll keep you posted on any further updates by fax and email.
You can always check the status of your record request from our Online Status Portal, all you need is your unique Reference Number and the patient's Date of Birth. CHECK THE STATUS OF YOUR REQUEST NOW!
As soon as your record request is complete, we'll notify you by email. You can download files as many times as you need for only five days, from the notification day.
From the notification day, you only have FIVE 5 DAYS to download records. We believe that this is more than enough time for you to retrieve your records. For security reasons, after this period of time, the digital PDF file will be destroyed from our server.
After this time frame, your file is no longer available. If for whatever reason we need to re-upload a record file, there will be an upload fee.